Verizon FIOS - the saga continues!

I purchased a new HDTV on Sunday 9/21. In my excitement, I immediately called FIOS to order my HD Set Top Box. I called first thing on Monday Morning and ordered my box. Got an order # and was good to go. Was told 5-7 days by UPS for a self install.

I called on Wed evening - got tech support because business office was closed, gave the order number and it didn't come up in the system - pretty odd - but no surprise.

I called Thursday morning - spoke to customer rep (Debbie) i was told a prior order was pending and wasn't allowing the system to complete the new set top box order. I asked for a supervisor and was told that it had to process through the system - she didn't seem to care about helping at all.

I called the office for cosumer complaint (Verizon Executive Office). Explained to Melissa that we had another problem. She put me through to a supervisor, again no help. Said she would call back by 1:30pm guaranteed.

Well - it is Friday 4:30 and no call back. and I am on the phone with Ms Lipscolmb and she said she can clear this out. So I am on hold with them and not holding my breath!